Privacy Policy | Office Mastery
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Privacy Policy

General

Office Mastery is the digital arm of Two Rivers Software Training.

We are committed to protecting your privacy.

This Privacy Policy explains how we collect, use, communicate and make use of personal information and your options regarding the ways in which your personal data is used.

What general information do collect?

When accessing our website we will learn certain information about you during your visit.

Similar to other commercial websites, our website uses "cookies" and "pixels" to collect information such as the date and time of your visit, the pages viewed, the duration of your visit, your IP address and the website visited just before and just after visiting ours.

This enables us to monitor website traffic volumes, traffic patterns and visitor behaviour so we can optimise our site design and improve our services and products.

What personal information do we hold about you?

We only collect personal information where it is expressly provided by you.

We do not obtain any personal information about you when you simply visit our site.

In order to access certain services (e.g. a product, service or course) or to contact us you may be required to provide personal contact information. This information includes but is not limited to name, email address, phone number and mobile number.

If you have any concerns regarding your personal information please contact us.

You may request that we remove your details from our systems completely.

How do we use your personal information?

We use personal information for purposes of administering our business activities, providing customer service and making available other items and services to our customers and prospective customers.

Two Rivers Software Training:

  • only collects sufficient personal information to be able fulfil the request.
  • will never rent, sell or exchange user information to any third party.
  • will exercise due diligence to ensure that user information is accurate.
  • may contact you for administrative or operational reasons relating to our services.
  • will NEVER pass your personal data to any third party individual, government agency or company at any time unless obliged to do so by law for the protection of our legal rights.
How do we protect your personal information?

Our entire site is protected by a Secure Sockets layer (SSL). This means that information is encrypted and transmitted securely.

Credit Card information is never transmitted via email. In fact we do not store any financial information on our site, such as credit card numbers and related identification information. All financial transactions are administered using a reputable, reliable and secure third party payment processor.

For site security we use software tools to monitor and identify unauthorised attempts to upload or change information, or otherwise cause damage.

We ask that you NEVER send private information to us by email, as this can be insecure. Doing so will be at your own risk.

What are Cookies and Pixels?

Cookies and pixels are used by many websites to help track visitors and tailor their marketing thereby improving your visitor experience. They do not enable websites to capture any personally identifiable information. Cookies and pixels both work in the background and you never see them.

cookie is a small text file that is stored in a specifically designated cookie folder on your browser when you visit our website. In order to protect your privacy, your browser only permits a website to access the cookies it has already sent to you, not the cookies sent to you by other websites.

When you revisit a site, the cookie remembers that you have visited before. This enables the web page to customise its content differently, based on your previous visitor behaviour. For example, when you revisit a shopping site, cookies (that were set on your first visit) enable the site to show the products you browsed, placed in the cart or purchased.

pixel is a small, invisible graphic that is triggered when you visit one of our web pages or one of our Facebook posts. A pixel sets a cookie in your browser.

Cookie & pixel use for retargeting (a.k.a. remarketing)

A cookie simply says: “You visited this page, so I might show you a relevant ad that is related to the page you visited.”

We use cookies and pixels throughout our site together with remarketing on third party sites like Google and Facebook to display relevant ads to you based on which parts of this website you have viewed.

You may opt out of Google cookies here: https://www.google.com/settings/ads

IP Addresses

IP addresses are used by your computer every time you are connected to the Internet. Your IP address is a number that is used by computers on the network to identify your computer. IP addresses are automatically collected by our web server so that you can view the pages on our website.

Email Information

If you choose to correspond with us through email, we may retain the content of your email messages together with your email address and our responses. We provide the same protections for these electronic communications that we employ in the maintenance of information received online, mail and telephone.

CAN-SPAM Compliance

In compliance with the CAN-SPAM Act, all e-mail sent from us will clearly state who the e-mail is from and provide clear information on how to contact the sender.

In addition, all e-mail messages will contain concise information on how to remove yourself from our mailing list so that you receive no further e-mail communication from us.

Choice/Opt-Out

We will only send you information that you have specifically requested and agreed to receive or where the content is relevant to your original request. At any time you can change which communications you receive from us. Alternatively you may opt out entirely from all communications from us by clicking the unsubscribe link included on every email we send, where you are subscribed to a list.

Online Payments

For paid services, uses a reputable, reliable and secure payment gateway to collect online payments. We do not store credit card details nor do we share customer details with any 3rd parties.

Any refunds will be returned using the same payment method that was used for the original payment wherever possible.

Links To Other Sites

Where we include a link to an external site not associated with our company, we do this solely for the convenience of our site visitors. We will not be deemed responsible for the contents and views expressed on other sites or for any damages resulting from visiting them. If you access other sites using the links provided, the operators of these sites may collect information from you. They may use this information in accordance with their privacy policy, which may differ from ours.

Disclaimer

We have made every effort to ensure that all information published on our sites is accurate, complete and up-to-date. However, we assume no responsibility for any errors or omissions or for any direct, indirect, incidental or consequential damages arising from its use. We reserve the right to make amendments at any time and without prior notice.

Policy Changes

As privacy laws continually evolve, we reserve the right to amend this privacy policy at any time with or without notice. However, please be assured that if the Privacy Policy changes in the future, we will not use the personal information you have submitted to us in a manner that is materially inconsistent with this Privacy Policy, without your prior consent.

We are committed to conducting our business in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained.

Your rights

To obtain a copy of any personal information Two Rivers Software Training holds about you, please write to us at

Two Rivers Software Training
PO Box 1354
Southport BC
QLD 4215
Australia

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