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Note: If you don't receive your email within 5 minutes:

  • Check your Spam or Junk folders. Sometimes spam robots make mistakes and put emails in there. Silly robots! If the email has landed there, right-click on the message and mark it as not junk/not spam, then drag the message back to your Inbox tab.
  • Check the junk and spam settings in your email client (e.g. Outlook) and whitelist the domain Alternatively, right-click the message and choose 'Mark as safe sender' (or similar wording).
  • If you use Gmail, check your Promotions tab. If you find the email in there, simply drag it back to your Inbox tab.
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